1) Where are you located?

The office is located at 1919 N. Pearl St, Ste. C-1, Tacoma,WA 98406. (The southeast corner of N. 21st and Pearl St.)

2) What are the nearest landmarks?

To the west of us is Rite Aid, to the north of us is Westgate Shopping Center (ex: Bank of America & Columbia Bank) and to the south of us is Westgate Baptist Church.

3) What kind of counseling do you do?

We do individual, marital, family, adolescent, group, and child counseling (age 3 and up).

4) What issues do you deal with?

We deal with grief/loss, stress management, ADHD management, sexual dysfunction, drug/alcohol dependency, depression, anxiety, compulsions, divorce/remarriage, domestic and sexual abuse, conflict management, infidelity, sexual addiction, career development, co-dependency, spiritual issues, anger management, and pre-marital.

5) Do you have any groups?

We do not offer any groups at this time.

6) How much does it cost.

Our fees range from $90 to $150 for the initial session, and $90-$110 each additional session.

7) Do you have a sliding fee scale?

We currently offer a limited number of openings for clients in need of a sliding fee scale.

8) Do you take my insurance?

Our counselors take most major insurances (Regence, Premera, First Choice, Aetna, MHN, Tricare, Value Options, etc.) as preferred providers. Many others are covered at non-network rates.

9) How long are your sessions?

Generally, most sessions run 50-60 minutes. If you wish to have longer sessions you would arrange that with your counselor.

10) What are your hours?

Receptionist and billing office hours are from 9:00AM to 5:00PM Monday – Friday, and 10:00AM – 3:00PM Friday. Each counselor has their own scheduled hours.

11) Do you have evenings and weekends?

Yes.

12) Do I have to pay at the time of service?

If you have no insurance, you are expected to pay at the time of service. If you have insurance, and your counselor is a preferred provider, you are expected to pay your copay. (We bill for coinsurances and deductibles). If your counselor is out of network, you are expected to pay any copays, coinsurances or deductibles at the time of service. If insurance sends the payments to you, you are expected to pay in full at the time of service.

13) Do you take Medicare, Medicaid or DSHS coupons?

No.

14) Can you do medications?

No. We do not have any one with prescriptive authority.

15) What kind of counselors do you have?

We have Licensed Marriage & Family Therapists (LMFT), Licensed Mental Health Counselors (LMHC), and Licensed Social Workers (LICSW).

16) Are all your counselors Christian?

Yes. Do I have to be a Christian to see a counselor? No.

17) Can I make payment arrangements?

Yes.

18) Do you take credit/debit cards?

We take Mastercard and Visa.

19) Do you take court –ordered clients?

Only if we are approved by the court.

20) How long do I have to be in counseling?

This varies depending on your issue. This will be decided between you and your counselor.

21) If I don’t like my counselor can I change counselors?

Yes. We ask that you respectfully let your current counselor know that you wish to change and that you have settled any debts with that counselor before switching.

22) If I’ve seen a counselor there before and switch to another counselor do I have to fill out all the paperwork again?

Yes. The counselors are independent contractors and, therefore, in business for themselves.

23) How often do we meet?

To begin with, it generally is once a week.

24) Will you bill my insurance?

We will bill all insurances as a courtesy to the client. We will also bill secondary insurances as well.

25) Can I bring my children?

We ask that you do not bring your children unless they are the client or will be part of the session.

26) Are you wheel chair accessible?

The first floor is accessible. Please let the receptionist or counselor know if you need special accommodations.

27) Do I need a referral?

Check with your insurance plan before you come in. Some require one and some do not.